Frequently asked questions.
About the platform, your guests and pricing. Anything else, ask us on a demo call.
The platform
What is General Inquiry?
One link your team sends a guest who has not decided what kind of event or catering they want. The guest explores every option, picks one, and the same inquiry continues with that choice.
Does it look like ComfortCater or like my restaurant?
Like your restaurant. The inquiry, guest emails, guest portal and documents use your colors, logo and photography.
Do guests need an account?
No. Guests use private links. They can stop and come back later from the same link.
Who sends the messages?
Your restaurant does, once our team connects its email address and phone line during setup. Emails go from your own catering address and texts from your restaurant’s line, so replies come back to you. After-dining follow-ups are emails; texts are for missed-call follow-ups and the links your staff send one at a time.
How long does setup take?
It depends on how many packages and menus you have. We give you a timeline with the quote.
Is my guests’ data shared?
No. Each restaurant’s guests, leads and events belong to that restaurant and are never shown to another.
Pricing
Why do some prices say “Quoted”?
We publish a price only once it is final. Until then, every setup is quoted after a short call about how your restaurant takes inquiries today.
Is there a one-time setup fee?
Yes. Setup covers building your branded LeadForm, loading your packages and menus, and connecting your email. The subscription is monthly.
Is hardware included?
No. Kitchen display software runs on any browser or smart TV you already own. Screens we supply are quoted separately and are a one-time cost.
Can I keep my current event software?
Yes. Tier 1 is built for that: ComfortCater captures and qualifies the inquiry, and your team keeps booking in the system you use today.
What does “Planned” mean?
It is on our roadmap but not built yet. You can tell us you are interested, and we will never bill for it before it works.
Do you have multi-location or enterprise pricing?
Multi-location administration is planned. Restaurant groups can talk to us now about a combined quote.
See it with your own menus
We walk you through the platform with sample data, set up around how your restaurant takes inquiries today.